Refund policy

Last Updated: September 9, 2026

At Gueren Domino Corp., we take pride in producing handmade domino tables and providing quality domino products to our customers.

Because some of our products are handmade or created specifically according to a customer's selected design or personalized artwork, different return rules apply to standard products and custom products.

Please review this policy before placing your order.

1. Standard, Non-Custom Products

For eligible non-customized products, you may request a return within 14 days of delivery.

To be eligible for a return, the product must:

• Be unused.

• Be in its original condition.

• Be free from damage, stains, scratches, or signs of use.

• Include all components and accessories originally supplied.

• Be returned in its original or equivalent protective packaging.

• Include proof of purchase.

Examples of potentially returnable standard products may include non-personalized:

• Domino game sets.

• Wall-mount storage hooks.

• Taburetes.

• Standard domino tables that were not personalized or produced specifically for the customer.

A return must be authorized by Gueren Domino before the product is shipped back.

Do not return merchandise without first contacting us.

2. Custom and Personalized Products

Custom and personalized products are final sale and are not eligible for return or refund because they are produced specifically for the customer.

This includes products containing:

• Customer-provided artwork.

• Custom logos.

• Family names.

• Personalized text.

• Custom photographs.

• Custom graphics.

• Special color or design requests.

• Customer-requested modifications.

• Other personalized elements.

This policy applies once the customer has approved the design or production has begun.

A customized product may still qualify for repair, replacement, or another appropriate resolution if it arrives damaged, defective, or materially different from the design approved by the customer.

3. Custom Design Approval

Customers are responsible for carefully reviewing custom artwork before approval.

Please verify:

• Names.

• Spelling.

• Dates.

• Logos.

• Images.

• Colors.

• Placement.

• Design selections.

Once the design is approved and production begins, Gueren Domino is not responsible for errors that appeared in the approved artwork.

If Gueren Domino makes a production error that differs materially from the approved design, please contact us so we can review and correct the issue.

4. Natural Characteristics of Handmade Wood Products

Because our domino tables and stools are produced using wood and handcrafted processes, natural variations are expected.

The following are generally not considered defects:

• Natural wood-grain variation.

• Differences in grain patterns.

• Minor differences in wood tone.

• Minor handcrafted variations.

• Slight differences between online photographs and the finished product.

• Normal variations in stain or finish resulting from the characteristics of natural wood.

Each handmade piece is unique.

5. Order Cancellations

Standard Orders

Standard orders may be canceled for a full refund before the order has entered fulfillment or shipped.

Once an order has shipped, it must follow the applicable return process.

Custom Orders

Custom orders may be canceled only before design approval and before production begins.

Once:

• Custom artwork has been approved, or

• Production has started,

the order can no longer be canceled for a full refund.

We encourage customers to contact us immediately if an order needs to be changed or canceled.

6. Damaged or Defective Products

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible so that we can evaluate the issue.

Please provide:

• Your name.

• Order number.

• Description of the problem.

• Photographs of the product.

• Photographs of the shipping box.

• Photographs of the shipping label.

• Photographs of the internal packaging.

• Video when helpful to demonstrate the damage.

We recommend reporting shipping-related damage within 48 hours of delivery whenever reasonably possible so that carrier documentation can be preserved.

Do not discard the original box, foam, shipping label, or packaging until we have reviewed the claim.

Depending on the circumstances, Gueren Domino may offer an appropriate remedy such as:

• Replacement.

• Repair.

• Replacement component.

• Store credit.

• Partial refund.

• Full refund.

The appropriate resolution will depend on the nature of the problem.

7. Shipping Damage

Gueren Domino currently ships products throughout the United States using carriers such as FedEx and UPS. Domino tables are packaged in protected boxes with internal foam and tracking information.

If the package appears severely damaged upon arrival, photograph the package before opening whenever possible.

Damage caused during transportation may require a carrier claim.

Gueren Domino will work with the customer and carrier as appropriate to evaluate eligible shipping-damage claims.

8. Return Shipping Costs

For approved returns where the product is not defective and Gueren Domino did not make an error, the customer is responsible for return shipping costs.

Because domino tables are large and heavier items, return shipping costs may be significant.

Original shipping charges are non-refundable unless:

• The product was defective.

• The wrong product was shipped.

• Gueren Domino made an error in fulfilling the order.

If an item is damaged because it was inadequately packaged for return transportation, the resulting damage may be deducted from the refund or may make the item ineligible for a refund.

9. Non-Returnable Items

The following are not eligible for return except where damaged, defective, or otherwise required by law:

• Custom domino tables.

• Personalized products.

• Products produced from customer-supplied artwork.

• Items altered or modified at the customer's request.

• Used products.

• Products damaged after delivery through misuse or improper handling.

• Products damaged by improper storage or exposure.

• Products returned without all applicable components.

• Items returned outside the applicable return period.

10. Product Care and Customer-Caused Damage

Gueren Domino products should be used and stored according to the applicable care instructions.

Damage resulting from improper care, misuse, exposure to rain, prolonged direct sunlight, standing water, harsh chemicals, abrasive products, acids, excessive heat, or improper storage is not considered a manufacturing defect.

This is especially relevant to the handmade tables: the product specifications already instruct customers to keep the tables indoors or in covered areas and avoid prolonged exposure to moisture, sun, abrasive chemicals, and high heat.

11. Refund Processing

Once an approved returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

Financial institutions and payment providers may require additional processing time before the refunded amount appears in your account.

Shipping charges or other non-refundable charges will not be included unless otherwise stated in this policy or required by law.

12. Exchanges

If you receive a damaged, defective, or incorrect product, contact us before ordering a replacement.

For ordinary exchanges involving a non-defective product, the original product must first qualify for return under this policy.

Custom products cannot normally be exchanged for a different design after production.

13. Refused or Undeliverable Shipments

Customers are responsible for entering a valid and complete shipping address.

If a shipment is:

• Refused by the recipient.

• Returned because of an incorrect address.

• Undeliverable because of information supplied by the customer.

the customer may be responsible for shipping, return-shipping, or reshipping costs.

Custom products returned as undeliverable do not become eligible for a refund merely because delivery was unsuccessful.

14. How to Request a Return or Report a Problem

Before returning any item, contact Gueren Domino with your order information.

Gueren Domino Corp.
4481 SW 75th Ave
Miami, FL 33155
United States

Phone: +1 (786) 412-7235
Website: gdomino.com

Please include your order number and a description of the reason for your request.